Server: Netscape-Enterprise/3.0 Date: Mon, 29 Dec 1997 21:13:08 GMT Content-type: text/html Last-modified: Tue, 09 Dec 1997 21:57:10 GMT Content-length: 7252 Accept-ranges: bytes Connection: close InfoNow

Philosophy

Our Vision

Business

Overview
Customers
Management
Press Releases
FindNow®
Services Overview
Services Profile
Test Drive
Service Inquiries

Services Overview

Where's The Closest...?

One of the most common questions answered by customer support organizations is "Where's the closest...dealer, reseller, service location, etc.?" Consumers ask companies this question millions of times each day. Quickly and effectively responding to these "Where's the closest..." questions is essential to capturing new business and building customer loyalty.


The Challenge

Effectively responding to "Where's the closest.." questions requires that you:

  • Provide a quick and accurate response that really gives the geographically closest location which meets the customer's specific needs

  • Deliver a consistent answer regardless of how a customer contacts you (e.g., over the phone, via the Internet, etc.)

  • Ensure your data is accurate and up-to-date despite an ever evolving group of dealers and service locations

  • Take the customer interaction beyond merely providing information to delivering compelling reasons for customers to act

  • Manage the "purse strings" to ensure cost effectiveness

  • The FindNow® Solution

    InfoNow's FindNow® Dealer & Service Referral Management service provides a complete solution for responding to referral questions. With FindNow, your customer will be referred to a dealer which matches their specific needs and truly is the geographically closest, not just a dealer which happens to be in or near their zip code. Whether they pick up the phone or log on to your Web site, your customer will quickly and conveniently receive an accurate response, including a map showing the closest dealers relative to their location.

    For you, the headaches of managing a constantly changing set of dealer and service databases can be eliminated. And regardless of how customer inquiries are serviced today, FindNow® can deliver significant cost savings through quicker call center transactions and customer self-service approaches. Finally, FindNow® can help you maximize the value of referrals by actively managing leads and interactively delivering compelling promotional content that encourages your customers to buy.

    Back to Home Page

    © 1997 InfoNow Corporation
    www.infonow.com
    Questions? Please E-Mail us at: info@infonow.com

    InfoNow® and FindNow® are registered trademarks of InfoNow Corporation