Date: Friday, 21-Nov-97 02:17:45 GMT Server: NCSA/1.3 MIME-version: 1.0 Content-type: text/html Last-modified: Thursday, 25-Sep-97 13:02:25 GMT Content-length: 7023 Periphonics Corporation | Demos |
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Introduction / Benefits Of IVR
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Introduction / Benefits Of IVR

Since 1970, Periphonics has been helping governments and organizations around the world use Interactive Voice Response (IVR) technology to improve the services they provide to customers while lowering their operating costs. Today, there are hundreds of different IVR applications, many of which have become critical to the everyday operation of major corporations. As the market for IVR technology and consumer acceptance has grown, so has the need for systems that are flexible, implementation that is comprehensive, and service that is exceptional.

IVR systems allow individuals to access information in an organization's computer database and to receive that information either verbally, using an ordinary touch-tone phone, or on a PC, via the Internet. In addition, these systems enable customers to execute certain transactions on-line without the intervention of customer service personnel. Typically, 30-60% of the repetitive and/or routine inbound calls are automated, which can maximize the effectiveness of the current customer service staff.

Benefits of IVR

  1. Reduces costs
  2. Improves access to information (24 hours a day - 7 days a week)
  3. Enhances customer service
  4. Improves competitive position with increased customer retention
  5. Streamlines operations
  6. Generates new revenues
  7. Better utilization of telephone and computer systems capabilities
  8. Improves productivity of customer support staff and reduces the need to increase staff for peak periods
  9. Provides more services in less time and at lower costs
  10. Reduces errors in data capture/input, with feedback for valid entries
  11. Gives a typical ROI of six to nine months

Demonstrations of how Periphonics' IVR technology is being put to work

When you select any of the following demonstrations from this menu, you will receive the access telephone number and detailed instructions on how to navigate through the demo.

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Introduction / Benefits Of IVR
Periphonics Information Line
Insurance
Higher Education
Electric and Gas Utility
Touch-tone Employment Reporting
401K Benefits
Managed Care
PeriWeb


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