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-Keyword
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What's New At Scopus
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Resources: Interesting
reading on customer care
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"To make it into the Inter@ctive Week Fast 50, a company needs four things:
- momentum in its market, as measured by its ability to increase sales, both year-over-year and quarter-to-quarter;
- a real business, measured by its ability to increase profit from basic operations, again both on an annual and quarterly basis;
- satisfied shareholders, measured by the appreciating value of its shares and the payments of dividends; and
- a bright future, measured by the overall value investors place on all its outstanding shares.
A selected universe of 200 companies is ranked six ways; the 50 companies with the lowest total scores - that is, the highest average ranking - become the Fast 50."
Scopus improved on its 12th place ranking a year ago to place number 8 on this year's list. No other enterprise customer care software vendor was named to this year's list.
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"Turning Internet browsers into universal clients is one of the customer care industry's biggest and most significant opportunities for lowering the cost of ownership while significantly increasing the level of customer and sales support."
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Telecom Central: Customer Care With An Industry Focus
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- Telecom Central is designed specifically to support the business requirements of the worldwide telecommunications industry.
- It is the result of:
- Scopus' product leadership in award-winning customer care systems,
- Expertise from the customer care industry's largest installed base of telecommunications customers,
- Partnerships with international systems integrators and third-party developers.
- Telecom Central integrates with traditional telecom operations support systems (OSS) to address the entire telecom business process model that links customers with the physical communications network.
- Using Telecom Central, you put the entire company on the customer care team.
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Getting Support Just Got Easier...
... thanks to the Solution Exchange Standard (SES), an industry-wide standard for
multi-vendor customer support developed by the Customer Support Consortium.
And of course, Scopus supports SES.
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- The standard (SES) is based on Digital Document Transfer Protocol (DDTP), developed by Scopus. It's the underlying technology to exchange customer service information among vendors. The result? Less finger pointing and higher productivity for you.
Learn more:
Visit the Customer Support Consortium
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Voyager's design, which fully integrates lead, opportunity and account management, allows sales organizations to spend 80 percent of their time driving new business, a process that shortens the sales cycle, increases forecasting accuracy and provides better-qualified sales leads. Voyager enables field salespeople to take advantage of customer information from throughout the enterprise, allowing for full team selling that utilizes the resources of the entire organization. The beta product version began shipping in June of this year.
- Discover more about Voyager.
- In a related announcement, Scopus unveils Lift-Off-, a targeted program to reverse an industry-wide 61% failure rate with mobile sales automation.
- Insights: What people are saying- about Voyager and Lift-Off.
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Spring Cleaning
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- We've added a Resources section with links to other web sites and other supplementary materials.
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- We've spruced up our typography to provide you higher readability on Windows and MacOS machines. Our web pages present serif and sans serif type in the most popularly available type faces. So if you are using Netscape Navigator 3.0 or Microsoft Explorer, you are already enjoying some of the benefits.
As the first choice, we use Verdana for the Sans Serif (headings) typeface and Georgia for body copy. They're optimized to display well in web browsers at a variety of resolutions and screen sizes.
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